1. The regulations define the subject of service provision, liability and staying on the hotel premises and constitute an integral part of the contract concluded by making a booking. By signing the registration card the hotel guest confirms having made himself/herself acquainted with these regulations and thereby accepts them. Detailed booking policy of Hotel Post Fusch can be found on the hotel website.
2. The regulations are available for inspection at the reception desk and on the hotel website http://postfusch.at/en
3. The hotel guest agrees to the processing of his/her personal data necessary for the hotel service provision. The data is processed by the hotel according to the applicable law and privacy policy published on the hotel website. Providing personal data is voluntary, yet necessary to conclude the hotel service contract.
4. The hotel accepts the booking in the written form per e-mail. The booking request accepted by the hotel is initially confirmed till the non-refundable advance payment of 30% of the amount resulting from the calculation of the stay has been made into the hotel?s account. The booking is finally confirmed if the advance payment has been made within 14 days from making the booking. The lack of the advance payment in the required time results in cancelling the booking. After receiving the information that the money has been transferred to the bank account the hotel informs the hotel guest about this fact by e-mail and sends the conformation of booking to him/her.
5. The hotel accepts cash and card payment as well as bank transfers in euro currency. The hotel guest is obliged to pay for the declared stay on the day of arrival, even if he made the prepayment. The hotel can put the beverages purchased in the bar on the room bill. The hotel guest is obliged to pay for this bill no later than the day before the departure. The hotel reserves the right to pre-authorize the credit card of the hotel guest?s in case of no-show or the lack of payment for provided services during the stay.
6. In order to check-in it is necessary to show the reception desk employee a document with a photograph confirming one?s identity and filling a registration card.
7. In case of refusal to present an identity card for the check-in, the receptionist has the right to refuse the booking of a hotel room.
8. Should the hotel guest decide to depart before the stay period expires, the hotel does not return the payment for the already started hotel day.
9. On the hotel guest?s request, the hotel provides the following services free of charge:

– information about the stay and travel,

– storing the hotel guest?s luggage till 4 p.m. on the departure day,

– ordering taxi,

– usage of the recreational part of the hotel, i.e. sauna and jacuzzi.

10. The hotel room is rented for a defined period of time. A hotel day begins from 16.00 on the day of check-in to 11.00 the next day in summer season and to 10.00 in winter season. In case of earlier arrival, the hotel guest should contact the hotel per phone or e-mail.
11. The hotel guest should inform the reception desk of his/her intention to extend the stay beyond the period indicated on the day of arrival no later than by 10.00 a.m. on the closing date of renting a room. The hotel will take the wish into account if possible.
12. Remaining or leaving items in the room after 11.00 a.m. without prior consultation with the reception desk is treated as unauthorized extension of stay by the hotel guest. In such case, the reception desk will charge a half day rental of the hotel room according to the current price list. This, however, does not guarantee further stay in the rented hotel room or another. The hotel reserves the right to transfer the guest?s items to the luggage room.
13. Hotel guest cannot transfer or share the room with other unregistered persons.
14. Hotel guest can only receive unregistered persons in his/her hotel room from 7.30 to 22.00 upon the consent of the receptionist.
15. Unregistered persons staying after 10.00 p.m. in the room of the hotel guest shall be assumed as consent of the hotel guest to incur payment for the stay of these persons according to the current price list.
16. Hotel guests are obliged to follow quiet hours from 22.00 to 6.00 the next day.
17. In the quiet hours visitors and hotel guests are obliged to behave in such a way as not to disturb the peace of other guests and persons staying at the hotel.
18. Hotel guest is materially and legally responsible for any damages and destruction of hotel equipment or other guests and customers of the hotel caused by him/her or his/hers visitors. The hotel reserves the right to an individual valuation of the damage depending on the works being necessary for fix the damage. The hotel has liability insurance. The hotel?s liability for loss of or damage to property brought by the hotel guest is regulated by the provisions of AGBH.
19. The hotel guest should notify the reception desk immediately upon noticing any damages. The hotel is not liable for the loss of or damage to items of the guests if these items had not been deposited at the reception. The hotel has the right to refuse to store the hotel guest?s items if they threaten safety or are too valuable in relation to the size or standard of hotel or take up too much space.
20. The hotel is not responsible for damage or loss of car or other vehicle belonging to the guest which was left on unguarded hotel parking for hotel and restaurant guests.
21. Children under 12 years of age should stay under the constant supervision of their legal guardians who are liable for any damages caused by the children.
22. For fire safety reasons, it is prohibited to use in hotel rooms and other spaces heaters, candles, irons and other electrical equipment which do not constitute part of the room furnishing. This does not include chargers and electronics power supply units and computer equipment. In case of not complying with applicable fire regulations by the hotel guest, resulting in a fire alarm or fire brigade intervention, the hotel reserves the right to charge the hotel guest with the costs of intervention of the fire brigade as well as other operating costs according to the current price lists of the fire system operator.
23. On the hotel premises it is forbidden to bring in and store dangerous goods, weapons, ammunition, flammable, explosive materials, except for officers of uniformed services as well as other state-run armed groups who are legally entitled to bring them.
24. Chosen public areas of the hotel are under video surveillance in order to protect the property and provide safety within the monitored area.
25. In chosen rooms the hotel accepts stays with small and medium pets, i.e. dogs and cats. The stay of pets is possible with the prior consent of the hotel given at the booking and it is subject to additional fees according to the current price list (excluding assistance dogs).
26. Animals should be taken out for a walk under the care and supervision of the owner or authorized person in a way that prevents them from escaping, destroying the property of the hotel or causing a threat to other people and animals on the hotel area. Dogs should be led on a leash and in a muzzle.
27. Animals (except for assistance dogs) may not be brought into catering halls.
28. Pet owners are obliged to clean up the dirt left by their pets on the hotel premises.
29. The hotel may refuse to accept such animals as: dogs from the list of dog breeds considered aggressive, reptiles, amphibians, arthropods and rodents as well as other animals considered dangerous by the hotel.
30. For safety reasons, cleaning rooms in which animals are kept should take place in the presence of the owner or during absence of the animal in the room. Should a pet be left alone in the room, the hotel guest should place a proper hanger on the external door handle.
31. Smoking tobacco and electronic cigarettes on the hotel premises is strictly forbidden. For non-compliance with the prohibition of smoking a fine of ??.. is charged. Additionally, in case of the smell of smoke there is the necessity of the removal of this smell, the cost of which is ??. This fee will be added to the bill of the hotel guest in whose room the smell of smoke was detected.
32. For safety reasons, each time upon leaving the room, the hotel guest needs to turn off the TV, the lights, the taps, make sure the door has been locked and leave the key at the reception desk.
33. The hotel provides accommodation, catering and other services in accordance with its category and standard. The description of provided services as well as the price list are available on the hotel website.
34. For complaints regarding the quality of service, hotel guests are asked to immediately report it to the reception desk, which will enable the hotel to act appropriately.
35. Hotel guests have the right to file claims should they notice any shortcomings in the quality of services. All complaints are lodged at the reception.
36. The hotel will consider the complaints in the period of 14 days from the deliver in a written form to the reception desk.
37. If the defects in the room cannot be corrected, the hotel will offer the hotel guest a different room if possible, or will take all the efforts to minimize the inconveniences.
38. Room service and carrying out necessary repairs of devices take place during the hotel guest?s absence and in the hotel guest?s presence only when such a request is expressed by him/her.
39. On request of the hotel guest, chosen rooms can be provided with an extra bed or a baby bed in accordance with the price list of the hotel.
40. On request of the hotel guest, it is possible to prepare vegetarian meals or order gluten free bread upon prior notice and with the consent of the chef.
41. The hotel guests are asked not to take away any food or beverages from the dining room. It is possible to order lunch boxes on demand for an additional charge.
42. Personal belongings left in the room by the hotel guest will be returned at his/her expense, to the address indicated by him/her. In the absence of such a request, the hotel will store these items for 6 months and then transfer them for charitable purposes or public use or transfer for disposal.
43. In case of violation of the stipulations of these regulations, the hotel may refuse to continue to provide services to the person who violates them. Such a person is obliged to immediately comply with the demands of the hotel, as payment for past services and to pay for possible damage and destruction caused ??and may be required to immediately leave the premises of the hotel.
44. The hotel may refuse to receive a guest that during his/her previous visit grossly violated the rules of the hotel, causing damage to hotel property or the property of other hotel guests and customers, or caused injury to other guests, hotel staff and other people staying at the hotel, or in any other way disturbed the peace of the hotel.
45. To all matters not settled herein provisions of AGBH shall apply.